Terms & Conditions on Ordering and Purchasing
- SHIPPING TIMES vary depending on the item/s you are ordering. Please allow 7-10 business days for your order to ship. Orders may ship out in Multiple Shipments. Should you need something on a specific date e, please ask us before ordering and we will be more than happy to give you a pretty accurate ETA on your item so you can decide to go ahead with your order or not!
- ALL SALE ITEMS ARE FINAL PURCHASE and are therefore not eligible to be Returned/Refunded/Exchanged
- RETURNS ON STOCK ITEMS THAT ARE NOT ON SALE meaning regular merchandise (excluding SALE, SHOES, CUSTOM ORDERS, & OUTERWEAR) may be Returned and Received by us within 10 business days for a full refund minus shipping costs. Runway Kids will inspect your item upon its return and will only refund/exchange if item has not been worn. This means that if the cost to ship an item exceeds amount paid for Shipping, we will deduct this amount off your refund. For example, if an item cost $20 + $6 Shipping ($26) but the Item Cost $8 to ship, we will refund $26-$2 = a total of $24. Items may also be Exchanged for a different size/color or used for a store credit toward a different purchase depending on availability. Customers will be responsible to pay for return shipping in the event of an exchange. WHEN THE BULK OF AN ORDER IS RETURNED, WE WILL ASSESS A 15% RESTOCKING FEE NO EXCEPTIONS.
CLICK HERE TO INITIATE A RETURN/EXCHANGE
- PRE ORDER ITEMS FALL UNDER IN STOCK ITEMS THAT ARE NOT ON SALE (3) AND ARE THEREFORE SUBJECT TO THE SAME TERMS AND CONDITIONS **UNLESS OTHERWISE SPECIFIED. Pre Orders generally ship out in 10-14 Business days and may ship in more than one shipment, however there will still only be one shipping fee.
- ALL CUSTOM ORDERS ARE NON RETURNABLE when a customer requests a certain item to be ordered in that is not a stock item, meaning it is a special order that is requested by the customer for a specific purchase ie: wedding wear, certain color requirements, sizing, special size requirements, it is a "Custom Order" and cannot be returned or exchanged under any circumstances.
- ALL SHOES AND ACCESSORIES ORDERS ARE FINAL SALE and cannot be returned for refund under any circumstances except proven damages before shoe was worn. Shoes may be exchanged for a different size within 10 business days. For instructions on how to go about processing an exchange, please contact firstname.lastname@example.org or please refer to our Exchange Policy in Item 3 . WE DISCOURAGE EXCHANGES!!! We are VERY helpful people, so please do not hesitate to contact us with any and all your questions about the Sizing and Fit of each different shoe! We will advise you according to your child's foot and teach you how to measure the foot accurately so that you can receive a well fitting shoe in a timely manner! Shoes typically take between 7-14 business days to arrive from date of payment.
- EXPEDITED SHIPPING applies to orders of $100 or more within United States. Applies to all items including Pre Orders, Custom Orders, Shoes, Regular Items, Sale, and Accessories. Orders over $100 can request to pay $25 to expedite shipping. Please allow 2 days for processing and between 5-7 days to receive your package. We have a right to deny expedited shipping on orders if necessary.
- OUTERWEAR can be exchanged for a different size of the same item within 10 business days. Alternatively, under certain circumstances outerwear can be returned for a store credit.
- ACCESSORIES are final sale. There are no returns or exchanges on accessories including Hoisery, Ties/Belts, Suspenders, Hair Accessories etc.
- SPECIAL OCCASION WEAR for both Girls and Boys may only be exchanged for a different size or returned within 14 Business days for a Store Credit
- COUPONS Only one Coupon can be used per order. Regular Conditions apply to Orders from each Category. See Above.
- SAMPLE SALE ALL ITEMS ON SAMPLE SALE ARE IN PERFECT CONDITION AND ARE FINAL SALE